Companies worldwide are being celebrated by BAI, a non-profit financial services organization based in Chicago, for their transformative solutions within the financial services industry at the 2018 BAI Global Innovations Awards. The winners were chosen based on originality and impact, as well as noteworthy efficiency and profitability.
One aspect that BAI focused on when choosing this year’s winners was improving the customer experience. NovoPayment, Inc. from Miami, Florida takes home the Innovation in Customer Experience award for using emerging technology to deliver in-context services, such as deposits or transactions, to their clients without compromising security.
BAI also emphasizes advancements in Artificial Intelligence. Live Oak Bank from Wilmington, North Carolina wins the Internal Process Innovation award for their re-invention of Cloud Service Operations that converted all bank operations, such as loan or deposit processing to the cloud. Customers can also now sign up for the bank online.
Other awardees are: Fifth Third Bank from Ohio for Human Capital Innovation and USAA from Texas for Innovation in Societal and Community Impact.
A new initiative is in place this year to vote for the 2018 People’s Choice Awards, choosing finalists from BAI Global Innovation Awards categories like Innovative Touchpoints and Connected Experiences, Innovation in Societal and Customer Impact, or Best Application of Data Analytics, AI or Machine Learning in a Product or Service. Voters have the opportunity to weigh in on the award process and vote based on which advancement makes the most impact.
Winners of all the awards will be officially celebrated at BAI Beacon in Orlando, Florida on October 9-11.
