Making online purchase decisions can be difficult for many. Even the most frequent online shoppers have trouble overcoming the time consuming hassle of balancing affordable prices and quality products with high shipping costs and challenging return policies. It can seem like every pro is negated by a con when comparing online shopping policies, but Newegg Inc., an electronics-focused marketplace, prioritizes customer service by offering a “superior shopping experience”.
From computer hardware and software, laptops, tablets, games, cell phones and automotive parts, Newegg account holders can buy and sell all types of tech products. In addition to electronics, Newegg sells merchandise for home & outdoors, health & beauty, sporting goods, apparel, jewelry and even toys for pets and babies. With over 25 million registered users, Newegg seeks to provide shoppers with the best deals, while sellers receive the best offers for their products.
Newegg’s recently added “Shipped by Newegg” services allow sellers to use Newegg fulfillment centers and logistics chains to eliminate shipping responsibility for sellers that will also reduce shipping inefficiencies. With this added feature, Newegg can quickly process refunds and replacement requests without having to contact the seller, resulting in improved customer service.
Newegg is enhancing the customer shipping experience by promising rapid delivery not only in the U.S., but internationally. In addition to the new “Shipped by Newegg”, Newegg is going global, allowing sellers to set country-specific prices based on changing market demands. Sellers in the UK, Ireland, India, New Zealand, Australia, Netherlands, Poland and Singapore can now complete customer orders without being located in the U.S.
Newegg is constantly working to improve online shopping by improving purchase decision making that better meets customer expectations. At Newegg, users can make educated purchase decisions based on over 3 million customer reviews. The marketplace incorporates these online services nicknamed “state-of-the-art-decision-making resources” to further ensure customer satisfaction with detailed product information, “how-tos” and high-resolution photo galleries.
Newegg’s consistent dedication to satisfying their customers, has yielded numerous awards and high rankings including Forbes Best of the Web, BizRate’s Gold Honoree and Circle of Excellence Awards, several “˜Computer Shopper’ Shopper’s Choice Awards and so many more. A complete list of Newegg honors is available here http://www.newegg.com/Info/Awards.aspx.
Despite continual recognition for Newegg’s success, the company is still dedicated to making strides toward better customer service. Their goal is to provide great customer and that will maintain its position as a top marketplace for shoppers and sellers.
